Remote Medical Office Administration
Keeping US practices running while their front desk sleeps.
Three-plus years managing scheduling, billing, and prior authorizations for a Pennsylvania primary care practice — from Nairobi, on US business hours.
Experience
- Managed a team of four handling scheduling, patient portal messages, and prescription refill routing for a combined behavioral health and primary care practice.
- Ran prior authorization and claims review workflows across major payers — AmeriHealth Caritas, Highmark Wholecare, Blue Cross Blue Shield, Capital Blue Cross, Cigna, United Healthcare, Aetna, among others — including out-of-state coverage cases.
- Handled denial resolution and billing follow-up, keeping the revenue cycle moving without gaps.
- Coordinated remotely with specialty pharmacies and patient insurance to arrange and follow up on office-administered medications.
- Kept phone and VoIP systems running reliably so patients never noticed the office was thousands of miles away.
Where I can plug in
Systems & platforms
- Availity, NaviNet, Promise, Citrix EMR, Practice Fusion
- Google Workspace (Gmail, Calendar, Drive, Docs, Sheets, Meet)
- Microsoft Word & Excel
Core capabilities
- Scheduling, reminders & patient outreach
- Prior authorization & insurance verification
- Medical billing & denial resolution
- Patient portal & refill request triage
- HIPAA-certified
Working arrangement
Set up to work as an independent contractor (1099) and happy to complete a W-8BEN for US tax reporting as a non-US contractor. Open to hourly, weekly, or per-task invoicing, and flexible on payment method — bank wire, Wise, Payoneer, or whatever's easiest on your end.
Why an engineer runs your front office
I trained as an electrical engineer (JKUAT, registered with the Engineers Board of Kenya) before moving into healthcare operations. That background shows up as a habit, not a credential: I treat a clinic's admin workflow like a system to troubleshoot — find the bottleneck, fix the process, keep it running quietly in the background.